General Conditions of Sale - EEA/UK/CH/NA (GCS)
You can find the Terms and Conditions for other regions here: 🇫🇷 France | 🇯🇵 Japan
Effective date: 07/25/2025
These Terms and Conditions apply only to buyers in EEAÂ (excluding France), UK, Switzerland and North America.
‍
1. Purpose
These general terms and conditions of sale apply without restriction or reservation to all online sales offered by the company NORTHWOOD LAB, a simplified joint-stock company with a capital of 100 euros, located at 54 rue du Moulin de Bere – 44110 Châteaubriant and registered with the Nantes Trade and Companies Register under number 939 451 399 (hereinafter, the “  Seller  ” or “  NORTHWOOD LAB  ”) on the website https://www.northwood-lab.com/ (hereinafter, the “ Site ”). NORTHWOOD LAB can be contacted at the following contact details, in particular for any complaints:
- Postal address: 54 rue du Moulin de Bere – 44110 Châteaubriant
- Email address: contact@northwood-lab.com
The Site is an e-commerce platform, which allows individual Internet users (hereinafter, the “  Private Buyers ”) and professional Internet users (hereinafter, the “  Professional Buyers  ”) (hereinafter, together, the “  Buyers  ”) to order products (hereinafter, the “  Products  ”) and software (hereinafter, the “  Software  ”) in the field of virtual reality sold by NORTHWOOD LAB on its Site (hereinafter, the “ Products  ”).
These general terms and conditions define the terms and conditions of the online sale and delivery of the Products, as well as the rights and obligations of the parties in this context (hereinafter the “  GTC  ”).
They are accessible and printable at any time via a direct link at the bottom of the Site page. The applicable version of the T&Cs is the one available online on the Site on the date of the Buyer's order.
‍
2. Application of the T&Cs
The T&Cs prevail over any other general or specific conditions not expressly agreed to by NORTHWOOD LAB.
They may be supplemented where appropriate by specific conditions of use for certain services and/or products offered on the Site, which supplement the T&Cs and, in the event of contradiction, prevail over the latter.
The fact that NORTHWOOD LAB does not assert any of the T&Cs at any given time cannot be interpreted as a waiver of the right to assert any of the said conditions at a later date.
The invalidity of a contractual clause does not entail the invalidity of the general terms and conditions of sale. The temporary or permanent non-application of one or more clauses of the T&Cs by NORTHWOOD LAB shall not constitute a waiver on its part of the other clauses of the T&Cs, which shall continue to be in effect.
‍
3. Legal capacity and acceptance of the T&Cs
3.1 - Legal capacity
The Site is accessible to:
- to any natural person with full legal capacity to enter into a commitment under the General Terms and Conditions. A natural person who does not have full legal capacity may only access the Site with the consent of their legal representative.
- to any legal entity acting through a natural person with the legal capacity to contract in the name and on behalf of the legal entity.
‍
3.2 - Acceptance of the general conditions
The Buyer's acceptance of the General Terms and Conditions is evidenced by a checkbox in the order form on the Site. This acceptance can only be full and complete. Any qualified acceptance is considered null and void. A Buyer who does not agree to be bound by the General Terms and Conditions must not place an order on the Site.
‍
4. Accessibility of the Site
The Site is accessible to all users of the Internet network in principle 24/24h, 7/7d, except for interruption, scheduled or not, by NORTHWOOD LAB or its service providers, for the needs of its maintenance and/or security or in cases of force majeure or updating of the Site. NORTHWOOD LAB cannot be held responsible for any damage, whatever its nature, resulting from unavailability of the Site.
NORTHWOOD LAB does not guarantee that the Site will be free from anomalies, errors, or bugs, nor that the Site will operate without failure or interruption. In this regard, it may freely and at its sole discretion determine any period of unavailability of the Site or its content. NORTHWOOD LAB cannot be held responsible for data transmission, connection, or network unavailability problems.
‍
5. Characteristics of the Products and Software
Before any online order, the Buyer can find out, on the Site, the characteristics of each Product or Software that he wishes to order.
The Seller declares that all Products and Software offered for sale comply with applicable French regulations. In particular, the Seller declares that it holds the exploitation rights to the Software.
The Buyer is informed that the Products offered for sale online are manufactured and delivered to order. There is no stock available.
NORTHWOOD LAB will ensure that the descriptions of the Products and Software on the Site are as faithful as possible to the Products and Software themselves. The Products and Software offered for sale are described and presented with the greatest possible accuracy. However, a minimal variation in the appearance of the Product(s) or Software(s) does not engage the responsibility of NORTHWOOD LAB and does not affect the validity of the sale. In particular, the Seller specifies whether the purchase and installation of Software is necessary for the proper functioning of a Product.
It is specified that the Buyer is informed that between the time of placing the order and the development and manufacture of the Product, certain significant elements are likely to change. As such, the Seller cannot be held liable but undertakes to notify the Buyer as soon as possible. In any event, the Buyer may cancel his order and obtain a full refund as soon as he is informed or discovers these significant changes at the time of delivery of the Product, provided that he complies with the terms set out in the “  Right of withdrawal  ” article herein.
It is specified that the Seller does not guarantee the compatibility of the Products with all games and devices available on the market. Compatibility is specified on the Site.
‍
6. Order
6.1 - Placing an order
Placing an order on the Site does not require the Buyer to register on the Site. However, the Buyer must provide all information marked as mandatory. Otherwise, the order will not be validated.
The Buyer guarantees that all information provided is accurate, up-to-date, and truthful, and is not misleading. The Buyer is informed and accepts that the information entered constitutes proof of their identity. The information entered by the Buyer is binding upon them upon validation.
To place an order, the Buyer must select the Product/Software of their choice and place it in their shopping cart.
He can access the summary of his basket at any time as long as the order is not definitively validated and can correct any errors in the elements entered.
By validating the order and ticking the checkbox confirming that the Customer has read and accepts these Terms and Conditions of Sale, the Customer expressly agrees to be bound by them. This action, known as “clickwrap,” constitutes an electronic signature and forms a legally binding agreement.
The order is deemed to have been received by NORTHWOOD LAB when it is definitively confirmed by the Buyer.
‍
6.2 – Pre-Orders
Certain sales offered by NORTHWOOD LAB may be made as pre-orders. A pre-order consists of ordering a Product that is not immediately available, but which will be shipped on the estimated date indicated on the product page.
The full payment is charged immediately at the time of the order, even if delivery occurs at a later date. This estimated shipping date is provided for information purposes only and may be subject to change due to production or logistics constraints.
You retain your statutory right of withdrawal starting from the receipt of the Product. As long as the Product has not been shipped, you may also request the cancellation and full refund of your pre-order by contacting NORTHWOOD LAB at the address specified in Article 1.
In the event of a delivery delay exceeding 30 days beyond the estimated date, you may request the cancellation and full refund of your order, in accordance with Article L216-1 of the French Consumer Code (applicable to EU consumers).
‍
6.3 - Order confirmation
At the end of the order, the Buyer receives an email confirmation of the order summarizing the elements of the order.
The Buyer must ensure that the contact details provided are correct and that they allow them to receive the email in question. If they do not receive it, the Buyer must contact NORTHWOOD LAB using the contact details mentioned in Article 1.
NORTHWOOD LAB recommends that the Buyer retains the information contained in the order confirmation.
‍
7. Prices and payment terms
7.1 - Prices
The sales prices are displayed on the Site.
They are indicated in euros. The Buyer is informed that the Seller is exempt from VAT. Furthermore, the Buyer acknowledges having taken note of the tax applicable to his order, which may vary depending on the competent country.
Please note that in the case of delivery abroad, prices are also expressed in euros. The Buyer declares that they have gathered all the necessary information to know the exchange rate applicable on the day of their order, before any order. The Seller cannot be held liable in this regard.
NORTHWOOD LAB reserves the right, at its sole discretion and under terms and conditions that it alone will determine, to offer promotional offers or price reductions. The conditions for applying promotional offers or price reductions are indicated at the time of their publication.
The applicable price is that displayed on the Site at the time the Buyer's order is registered, subject to the promotional offers or price reductions referred to above.
‍
7.2 - Payment terms
The full price is due upon ordering.
Payment can be made online by credit card or PayPal.
‍
7.3 - Billing
The invoice is sent by email to the Buyer.
‍
8. Delivery of Products
8.1 - Territory of deliveries
Buyers are expressly informed that the Site only offers delivery of Products to the areas offered on the Site and not only in France.
‍
8.2 - Delivery methods
Delivery of the Products ordered on the Site is made to the address indicated when the Buyer places the order as the “delivery address” (which may be different from the billing address).
Different delivery methods may be possible, depending on the Product categories and their weight.
The Buyer is informed before confirming his order of the possible delivery methods for the Product ordered as well as the times and costs corresponding to each of these methods.
The Buyer must select the desired delivery method and provide all the information necessary for the effective delivery of the Product using this method.
The Buyer is solely responsible for recovering the delivered Products within the necessary timeframe.
The Buyer must ensure that the information provided is correct, and that it remains so until complete delivery of the Product(s) ordered. The Buyer therefore undertakes to inform NORTHWOOD LAB of any change in billing and/or delivery details that may occur between the order and delivery, by sending, without delay, an email to the customer service email address. Failing this, in the event of a delay and/or delivery error, the Buyer may under no circumstances hold NORTHWOOD LAB liable in the event of non-delivery, and NORTHWOOD LAB's customer service will contact the Buyer for a second delivery at the Buyer's expense.
‍
8.3 - Delivery costs
Delivery costs will be indicated on the order summary.
Delivery costs vary depending on the delivery method and the order amount.
The Buyer may be required to pay additional delivery costs if he chooses to benefit from express delivery.
NORTHWOOD LAB is not required to reimburse additional costs if the Buyer has expressly chosen a more expensive delivery method than the standard delivery method offered by the professional.
‍
8.4 – Delivery abroad
International deliveries are subject to these T&Cs.
For deliveries within the EU/EEA, shipments are treated as intra-EU supplies: no customs export formalities or import duties apply. VAT is handled in accordance with Article 7.
For deliveries outside the EU/EEA, NORTHWOOD LAB will only complete the export formalities required under EU law to dispatch the goods from the European Union. The Buyer acts as importer of record and is solely responsible for all import formalities, duties, taxes, compliance requirements, and any other charges imposed by the destination country’s authorities.
The delivery costs displayed at checkout exclude all import duties, taxes (including local VAT/GST), brokerage and customs clearance fees. The Buyer acknowledges and accepts that these costs are at their expense.
NORTHWOOD LAB cannot be held liable for delays, refusals, or additional charges resulting from the Buyer’s failure to comply with the destination country’s regulations or to provide the required information/documents to carriers or customs authorities.
‍
8.5 - Delivery times
NORTHWOOD LAB undertakes to deliver the Product(s) within a period not exceeding 30 working days from the estimated date displayed on the Site.
Failing this, the Buyer reserves the right to cancel the order and request a refund, provided that the terms set out in the article “  Right of withdrawal  ” are respected, where applicable.
‍
8.6 - Reservation of ownership
NORTHWOOD LAB retains full ownership of the Products sold until full payment of the price, including delivery costs.
‍
8.7 - Transfer of risks
Professional Buyers are informed that the transfer of risks occurs upon validation of the order. As such, they acknowledge that they bear the entire risk associated with delivery.
‍
8.8 - Right of withdrawal
This right applies exclusively to consumers residing in the EU/EEA and UK or where a similar right is legally mandatory.
The Private Buyer has a period of fourteen (14) calendar days, from the date of receipt of the Products ordered, to withdraw without having to provide reasons or pay penalties, with the exception of return costs which remain his responsibility and which he must pay.
The Private Buyer who wishes to exercise his right of withdrawal must notify his return request to NORTHWOOD LAB by any written means, using the withdrawal form attached to these General Terms and Conditions.
The Products must be returned to NORTHWOOD LAB in their original packaging, without delay, by the Private Buyer, upon their wish to withdraw. Each Product must be in perfect condition.
If the returned Product is damaged, worn or in poor condition and therefore cannot be resold, the Private Buyer acknowledges that he/she will not be entitled to any refund. The Private Buyer is deemed responsible for any damage to the Products upon their return to NORTHWOOD LAB.
The Private Buyer will be reimbursed as soon as possible and at the latest within fourteen (14) days from the date of actual receipt by NORTHWOOD LAB of the request for withdrawal of the full amount paid for his order, less, where applicable, the return costs, which remain the responsibility of the Private Buyer. NORTHWOOD LAB reserves the right, however, to defer this reimbursement until the Private Buyer provides proof of shipment or, in the absence of such proof, until the Products have actually been recovered.
The refund will always be made to the original payment method of the order.
‍
8.9 – Refund Policy
Refunds are only granted in the following cases:
(a) exercise of the statutory or contractual withdrawal right within the applicable timeframe (Section 8.8);
(b) confirmed defective product or shipping error, where replacement is not possible;
(c) any other mandatory legal requirement.
‍
In all other cases, no refunds, returns, or exchanges will be accepted.
Refunds will be made to the original payment method used for the order. Initial shipping costs are not refunded except when the return is due to an error attributable to NORTHWOOD LAB or a confirmed defect.
‍
8.10 - Legal guarantees
The insert relating to legal guarantees is reproduced in the Appendix to this document.
‍
8.10.1 - Guarantee of conformity reserved for Private Buyers
The Seller reminds that the Private Buyer benefits from the legal guarantees of non-conformity of the Products ordered.
If the Private Buyer finds that the Product delivered to him has a lack of conformity, he must inform the Seller in writing by sending him any useful supporting documents, in particular in the form of photographs, within the legal time limits.
The Seller will arrange the return arrangements with the carrier of its choice, and will inform the Private Buyer of this by any appropriate means. The Seller will bear the costs of this return.
The Products must be returned to the Seller in their original packaging. They must be accompanied by a copy of the corresponding purchase invoice.
Returns of Products that do not comply with the terms described above cannot be taken into account.
The Seller will carry out the necessary checks and will offer the Private Buyer a replacement of the Product where possible. If replacement of the Product is not possible, the Seller will reimburse the Private Buyer the full price paid for the Product as well as the corresponding delivery costs, by any useful means, as soon as possible and at the latest within fourteen (14) days following the date on which the Seller informed him of the impossibility of replacing the Product.
If the Seller considers that there is no lack of conformity, it reserves the right not to make any refund or replacement, without prejudice to the Private Buyer exercising his legal rights.
‍
8.10.2 - Guarantee of hidden defects intended for all Buyers
The Buyer has a period of seventy-two (72) hours from receipt of the Product to report an apparent defect by any written means to the Seller, accompanied by a photograph of the defective Product. Failing this, the Buyer will be deemed to be responsible for the defect affecting the Product concerned.
The Seller reminds that the Buyer benefits from the legal guarantee for hidden defects in the Product ordered.
If the Buyer finds that the Product delivered to him has a hidden defect, he must inform the Seller in writing by sending him any useful supporting documents, in particular in the form of photographs, within the legal time limits.
In any event, the Buyer will organize the return arrangements with the carrier of his choice, of which he will inform the Seller by any useful means.
The Products must be returned to the Seller in their original packaging. They must be accompanied by a copy of the corresponding purchase invoice.
Returns of Products that do not comply with the terms described above cannot be taken into account.
The Seller will carry out the necessary checks and will offer the Buyer a replacement of the Product where possible if a hidden or apparent defect is actually found. If replacement of the Product is not possible, the Seller will reimburse the Buyer the full price paid for the Product as well as the corresponding delivery costs, by any useful means, as soon as possible and at the latest within fourteen days following the date on which the Seller informed him of the impossibility of replacing the Product.
If the Seller considers that there is no hidden or apparent defect, it reserves the right not to make any refund or replacement, without prejudice to the Customer exercising his legal rights.
‍
8.10.3 - Country-Specific Provisions: Switzerland
For consumers located in Switzerland, no statutory right of withdrawal applies to online purchases under Swiss law. Returns or refunds are only possible under the conditions described in Section 8.9 (Refund Policy) or when required by applicable law. The Buyer remains responsible for any import duties, taxes, and customs clearance fees related to the delivery of Products into Switzerland.
‍
8.10.4 - Country-Specific Provisions: Nordic Countries
For consumers located in Nordic countries, the following statutory claim periods apply in addition to any commercial warranty offered by Northwood Lab:
- Sweden: The statutory claim period is three (3) years for all consumer goods, in accordance with the Swedish Consumer Sales Act (Konsumentköplagen).
- Norway: The statutory claim period is two (2) years for most goods and five (5) years for goods expected to last significantly longer than two years, in accordance with the Norwegian Consumer Purchases Act (Forbrukerkjøpsloven).
- Iceland: The same rules as Norway generally apply (two (2) years for most goods and five (5) years for goods expected to last significantly longer than two years).
These statutory rights cannot be waived and apply in addition to any commercial warranty provided by Northwood Lab.
‍
8.10.5 - Country-Specific Provisions: North America
For consumers located in the United States or Canada, the following provisions apply in addition to the general terms:
- No statutory withdrawal right: There is no statutory right of withdrawal for online purchases under U.S. or Canadian law.
- Refund Policy: Refund conditions are exclusively those stated in these Terms and Conditions. No additional refund rights apply unless required by applicable law.
- Warranty: The limited commercial warranty described in Section 8.10 (and Appendix 1, where applicable) applies only as specified and does not limit or affect any non-waivable rights provided by applicable law.
‍
9. Provision of the Software
9.1 - Terms and Conditions
The Seller grants the Buyer the non-exclusive and non-transferable right to use the Software designated in the preliminary statement.
Upon validation of the order, the Seller provides all the instructions and elements necessary for downloading the Software.
The installation of the Software is carried out by the Buyer under his own responsibility and in accordance with the instructions and elements provided by the Seller.
‍
9.2 - Conditions of use
The Software may only be used on Products sold by NORTHWOOD LAB.
For Private Buyers, this license is granted for their personal and exclusive needs, who expressly prohibit themselves from allowing any third party to access the Software. As such, they prohibit themselves from carrying out any processing or IT services for third parties using the Software.
Professional Buyers are expressly authorized to use the Software for the purpose of their corporate purpose.
This license is not transferable without the express prior consent of the Seller except to a successor of the Buyer in its business. Any authorized assignee must comply with the conditions of this license, for which the Buyer personally guarantees.
The Buyer is strictly prohibited from reproducing the Software permanently or temporarily in whole or in part, by any means and in any form, including when loading, displaying, executing, transmitting or storing the Software.
The Buyer is prohibited from translating, adapting, arranging or modifying the Software, exporting it, or merging it with other software.
‍
9.3 - Intellectual property
This license does not grant the Buyer any intellectual property rights to the Software, which remains the full and exclusive property of the Seller.
The Seller undertakes to respect the proprietary notices appearing on the Software, the media or the documentation.
The Seller expressly reserves the exclusive right to intervene on the Software to enable it to be used in accordance with its intended purpose and in particular to correct errors. The Buyer therefore formally prohibits himself from intervening or having a third party intervene on the Software.
The Seller is not authorized to make a backup copy of the Software, the Buyer agreeing to immediately provide the Seller with a backup copy in the event of a reported failure of the Software.
‍
9.4 - Guarantees
The Seller guarantees that the Software complies with its documentation.
Since the Software is a standard software package designed to satisfy the greatest number of users, the Seller cannot guarantee its adaptation to the specific needs of the Buyer.
‍
9.5 - Duration
This License is concluded for the entire duration of the intellectual property rights attached to the Software.
‍
9.6 - Termination of the license
In the event of termination of this license, whatever the cause, the Buyer shall immediately return to the Seller the copy(ies) of the Software, the documentation, the backup copy in its possession.
It is strictly forbidden to make or keep any copy, in whole or in part, under penalty of counterfeiting.
‍
9.7 - Right of withdrawal
This right applies exclusively to consumers residing in the European Union (EU), the European Economic Area (EEA), or in any jurisdiction where such a right is legally mandatory.
If the conditions of Article L221-28 of the French Consumer Code, 13° are not met, the Private Buyer has a period of fourteen (14) calendar days, from the conclusion of the contract (order confirmation), to withdraw without having to provide reasons or pay penalties, unless the conditions of Article L221-28 of the French Consumer Code apply (digital content without a physical medium… ). The Private Buyer who wishes to exercise his right of withdrawal must notify his return request to NORTHWOOD LAB by any written means, using the withdrawal form attached to these General Terms and Conditions.
If the conditions of article L221-28 of the Consumer Code, 13°, namely:
“  The right of withdrawal cannot be exercised for contracts:
13° Supply of digital content without physical support, the execution of which began before the end of the withdrawal period and, if the contract subjects the consumer to an obligation to pay, when:
(a) He has given his prior express consent for the execution of the contract to begin before the expiry of the withdrawal period; and
(b) He acknowledged that he will lose his right of withdrawal; and
(c) The professional has provided confirmation of the consumer's agreement in accordance with the provisions of the second paragraph of Article L. 221-13 Â .
then the Private Buyer cannot benefit from the right of withdrawal.
‍
10. Obligations of Buyers
Buyers are solely responsible for the choice and use they make of the Products/Software. It is their responsibility to verify the suitability of the Products/Software to their specific needs and constraints prior to purchasing said Products/Software.
Finally, it is up to the Buyers to take all appropriate measures to protect their own data and/or software stored on their computer equipment against any attack.
The Buyer indemnifies the Seller against any and all complaints, claims, actions and/or demands that it may suffer as a result of the Buyer's breach of any of its obligations hereunder. The Buyer undertakes to pay the Seller all costs, charges and/or penalties that it may have to bear as a result.
‍
11. Responsibility of NORTHWOOD LAB
NORTHWOOD LAB undertakes to carry out regular checks to verify the functioning and accessibility of the Site. As such, NORTHWOOD LAB reserves the right to temporarily interrupt access to the Site for maintenance reasons. Similarly, NORTHWOOD LAB cannot be held responsible for temporary difficulties or impossibilities of accessing the Site that may originate from circumstances beyond its control, force majeure, or due to disruptions in telecommunications networks.
NORTHWOOD LAB's liability is excluded in the event of damage, direct or indirect, affecting property or persons, suffered by the Buyer or a third party, and resulting from the following cases:
- Negligence or fault committed by the Buyer or by a third party;
- Any non-compliant use of the Products/Software.
NORTHWOOD LAB cannot be held responsible for the non-execution or delay in the execution of orders due to circumstances beyond its control or a case of force majeure, it being expressly specified that cases of force majeure are considered to be those usually retained by the case law of French courts.
In any event, the liability that may be incurred by NORTHWOOD LAB under these terms is expressly limited to only proven direct damages suffered by the Buyers.
‍
12. Intellectual Property
The systems, software, structures, infrastructures, databases and content of any kind (texts, images, visuals, music, logos, brands, databases, etc.) operated by NORTHWOOD LAB within the Site are protected by all intellectual property rights or rights of database producers in force. Any disassembly, decompilation, decryption, extraction, reuse, copying and more generally, any act of reproduction, representation, distribution and use of any of these elements, in whole or in part, without the authorization of NORTHWOOD LAB are strictly prohibited and may be subject to legal action.
‍
13. Personal data, newsletter and telephone canvassing opt-out list
13.1 - Personal data
When the Buyer places an order on the Site, the Buyer's personal data is collected by NORTHWOOD LAB under the conditions described in the privacy policy available here.
13.2 - Newsletter
By checking the box provided for this purpose or by expressly giving his consent to this end, the Buyer accepts that NORTHWOOD LAB may send him, at a frequency and in a form determined by it, a newsletter (information letter) which may contain information relating to its activity.
When the Buyer checks the box provided for this purpose in the registration process on the Site to place the order, he agrees to receive commercial offers from NORTHWOOD LAB for Products similar to those ordered.
Buyers will have the option to unsubscribe from the newsletter by clicking on the link provided for this purpose, present in each of the newsletters.
‍
13.3 - Partner offers
By checking the box provided for this purpose or by expressly giving their consent to this end, the Buyer accepts that NORTHWOOD LAB may send them, at a frequency and in a form determined by it, partner offers related to its activity.
Buyers may request that NORTHWOOD LAB no longer send them these partner offers by clicking on the link provided for this purpose, present in each of the communications relating to partner offers.
‍
13.4 - Telephone canvassing opposition list
Buyers have the option of registering free of charge on a BLOCTEL telephone canvassing opt-out list ( www.bloctel.gouv.fr ) in order to no longer be telephoned by a professional with whom they do not have an ongoing contractual relationship, in accordance with Law No. 2014-344 of March 17, 2014 relating to consumption.
‍
14. Advertising
NORTHWOOD LAB reserves the right to insert on any page of the Site and in any communication to Buyers any advertising or promotional messages in a form and under conditions of which NORTHWOOD LAB will be the sole judge.
15. Hypertext links and third-party sites
NORTHWOOD LAB cannot under any circumstances be held responsible for the technical availability of websites or mobile applications operated by third parties (including its potential partners) which the Buyer accesses via hypertext links on the Site.
NORTHWOOD LAB assumes no responsibility for the content, advertising, products and/or services available on such third-party sites and mobile applications, which are governed by their own terms of use.
NORTHWOOD LAB is also not responsible for transactions between the Buyer and any advertiser, professional or trader (including its potential partners) to whom the Buyer may be directed via the Site and may not under any circumstances be a party to any potential disputes with these third parties, particularly concerning the delivery of products and/or services, guarantees, declarations and any other obligations to which these third parties are bound.
16. Modifications
NORTHWOOD LAB reserves the right to modify these General Terms and Conditions at any time. In this case, the applicable conditions will be those in effect on the date of the Buyer's order.
17. Language
In the event of a translation of the T&Cs into one or more languages, the language of interpretation will be French in the event of contradiction or dispute over the meaning of a term or provision.
‍
18. Mediation for Private Buyers
It is also recalled that every consumer has the right to use a consumer mediator free of charge with a view to amicably resolving the dispute between them and a professional. To this end, NORTHWOOD LAB guarantees the Buyer effective recourse to a consumer mediation system.
In accordance with the provisions of the Consumer Code concerning the amicable settlement of disputes, NORTHWOOD LAB adheres to CNPM – Mediation – Consumption (27 avenue de la Libération –42400 Saint Chamond; https://www.cnpm-mediation-consommation.eu/mediation-consommation-demande.php).
After prior written steps by consumers to NORTHWOOD LAB, the mediation service may be contacted for any consumer dispute which has not been resolved.
The Buyer may use the mediation service for consumer disputes relating to an order placed online.
Finally, it is recalled that mediation is not mandatory but only offered to resolve disputes without resorting to the courts. In the event of failure of this mediation procedure or if the Buyer wishes to refer the matter to a court, the rules of the Code of Civil Procedure will apply. Â
The Buyer may also contact the dispute resolution platform set up online by the European Commission at the following address: http://ec.europa.eu/consumers/odr/ .
19. Applicable law
The T&Cs are governed by French law.
20. Attribution of jurisdiction for Professional Buyers
In the absence of an amicable resolution, any dispute relating to the interpretation and execution of the General Terms and Conditions will be brought before the NANTES Economic Activities Court.
‍
APPENDIX 1 – INSERT RELATING TO GUARANTEES
The following legal guarantees apply exclusively to consumers within the EU/EEA (or where an equivalent mandatory regime exists). They do not extend to consumers in jurisdictions where such guarantees are not legally imposed.
The consumer has a period of two years from delivery of the goods to obtain the implementation of the legal guarantee of conformity in the event of the appearance of a lack of conformity. During this period, the consumer is only required to establish the existence of the lack of conformity and not the date on which it appeared.
When the contract for the sale of the goods provides for the continuous supply of digital content or a digital service for a period exceeding two years, the legal guarantee is applicable to this digital content or this digital service throughout the planned supply period. During this period, the consumer is only required to establish the existence of the lack of conformity affecting the digital content or the digital service and not the date on which it appeared.
The legal guarantee of conformity requires the professional, where applicable, to provide all updates necessary to maintain the conformity of the goods.
The legal guarantee of conformity gives the consumer the right to have the goods repaired or replaced within thirty days of their request, free of charge and without major inconvenience to them.
If
the good is repaired under the legal guarantee of conformity, the consumer benefits from a six-month extension of the initial guarantee.
If the consumer requests the repair of the good, but the seller imposes replacement, the legal guarantee of conformity is renewed for a period of two years from the date of replacement of the good.
‍ The
consumer may obtain a reduction in the purchase price by keeping the good or terminate the contract by receiving a full refund upon return of the good, if:
1° The professional refuses to repair or replace the good;
2° The repair or replacement of the good occurs after a period of thirty days;
3° The repair or replacement of the good causes a major inconvenience for the consumer, in particular when the consumer definitively bears the costs of taking back or removing the non-compliant good, or if he bears the costs of installing the repaired or replaced good;
4° The non-conformity of the good persists despite the seller's unsuccessful attempt to bring it into conformity.
‍
The consumer is also entitled to a reduction in the price of the good or to the termination of the contract when the lack of conformity is so serious that it justifies the reduction in the price or the termination of the contract being immediate. The consumer is then not required to request the repair or replacement of the good in advance.
The consumer is not entitled to the termination of the sale if the lack of conformity is minor.
Any period of immobilization of the good for the purpose of its repair or replacement suspends the warranty which remained to run until the delivery of the repaired good. The rights mentioned above result from the application of Articles L. 217-1 to L.217-32 of the Consumer Code. The seller who hinders in bad faith the implementation of the legal guarantee of conformity is liable to a civil fine of a maximum amount of 300,000 euros, which may be increased to 10% of the average annual turnover (Article L. 241-5 of the Consumer Code).
The consumer also benefits from the legal guarantee against hidden defects pursuant to Articles 1641 to 1649 of the Civil Code, for a period of two years from the discovery of the defect. This guarantee entitles the consumer to a price reduction if the item is kept or to a full refund upon return of the item.
APPENDIX 2: WITHDRAWAL FORM
WITHDRAWAL FORM
To the attention of NORTHWOOD LAB (54 RUE DU MOULIN DE BERE, 44110 CHATEAUBRIANT; contact@northwood-lab.com ),
I hereby notify you of my withdrawal from the contract relating to the product mentioned below:
Ordered on:
Received on:
Order number:
Buyer Name:
Buyer's Address:
Signature of the Buyer:
Date :
